Service Fees

The fee for my service is $250 per person (max $1000 per family), per trip, charged at the initiation of trip planning. This includes researching and confirming flight, hotel, transfer, dining, spa, touring and any other arrangements for that trip, regardless of trip duration or destination. The fee is for the entire trip; piece-meal requests are discouraged. For your safety and comfort please leave the entire trip to us: All or Nothing.

Additional fees of $50 to $100 per person per transaction for theatre and rail tickets and $100 per rental for car rentals will apply.

There is a $150 charge for changes or cancellations of flights, hotels or other individual services requested by the traveller after confirmation. No charge when changes are required by airline schedule changes. Postponed trips are considered new bookings (new fee).

​There is a 15% charge (based on total anticipated trip cost) for outright cancellation of a trip for reasons entirely within your control (e.g., "change of mind," "fear of flying" or other reasons that would not normally be covered by cancellation insurance). Trips postponed will restart with a new planning fee. Only one postponement, to a similar itinerary within one year, is accepted (the second incurs the 15% cancellation fee).

Rarely, there may be additional charges for research on an hourly basis. You will be informed of this in advance.

Fees are for service, not for travel, and do not guarantee the lowest prices, only the best service! Fees are not refundable if travel plans are cancelled.

Travel insurance is mandatory. If you have alternate coverage, a signed Insurance Waiver from you will be required.

​All travellers must be fully vaccinated.

Experiences beyond Your Expectations...
and nothing delights me more than your delight!

"I must reiterate again how heavenly our time in Reschio was!!! That place is incroyable! Thank you for all of the organisation & planning!! Was just wonderful!! Can’t wait for the next!!!!" - Lauren McC, May 7, 2023

"You guys are amazing!! This is fantastic.  And great to hear about the extra breakfast." - Steven T., Apr 23. 2023

"Jim and Roger, you have moved mountains.  Several times.  Margot and I and our whole family are very, very grateful!" - Jeff M, Apr 17, 2023

"You guys really are good!  Very professional and know your way around." - Linda R., Mar 2, 2023

"Thank you for your dedication and careful planning that made our holiday seem effortless and totally delightful.  What a way to celebrate our 48th anniversary!  It's going to be a hard act to follow but I am confident you will think of something special for our next celebration." - Stephen, Feb 17, 2023

"Won’t leave home without you." - Antoni C. Feb 7, 2023

[In response to a large and unexpected refund] "WHATTTTTT???? That is amazing. I can’t thank you miracle workers enough!" Rachel S. Feb 7, 2023

"Is it funny that I get emails from my kids on a regular basis that say 'Roger is a godsend' or 'God bless Roger'!!!??? Thanks for taking good care of my babies and us too, so appreciated." - Tracy S, Dec 21, 2022

"Hi Roger. We returned yesterday from our travels. Wonderful trip on every level! Backroads did a superb job of blending biking/ culture/history.  The guides were top rate, and the local experts knowledgable.  It was a serious food trip…good thing we were biking. Jordan was worth all the effort to get there.  Petra astounds! Transfers all worked, the Amman Four Seasons was the right choice for a brief time out and we were lucky with flight connections. This will be a trip of great memories. And we are addicted to the Axus app! Everything we needed to know was there.  Many thanks." - Susan C, Nov 11, 2022

"Cheryl and I echo Susan’s review. We also love AXUS. Everything we need to know is right there and so easy to find.
Thank you for doing an excellent job organizing the trip. As Susan said, the transfers were seamless." - Roger O, Nov 11, 2022.

"Martha and I have returned safely from the honeymoon and wanted to thank you so so much for ALL the planning. It was the BEST trip and we felt so so spoiled. We are grateful for all your planing support and help, truly spectacular." - Jen M, Nov 7. 2022

"Larry and I would like to thank you for everything you did to make our trip to Fogo Island so wonderful. It was flawless and just perfect." - Susan S., Nov 7, 2022

"You are all amazing - it is a difficult time for our family [cancellation/serious illness] but with friends like you behind us - what can I say more than thank you which seems like way too little." - Jill, Dave, Vic. Nov 1, 2022.

"We completed our weekend journey to "The Rock" [Fogo Island Inn, Newfoundland]. Wow....what a place! Yet, befitting ONLY of a place that is so goddamn hard to get to. You're great work and diligent logistics made it all amazing! THANK YOU THANK YOU!!!
You guys are the best...." - Michael McC, Oct 31, 2022

"We want to thank you both for the fantastically- well laid out vacation plan and itinerary for us.  All the arrangements and details you put forth came through without any hint of any hitch.   We thank you very much for everything you’ve done to make this once in a lifetime vacation trip for us very memorable." - Rod A, Oct 31, 2022

Rod A
"Confirming our safe arrival in Toronto last evening. Thank you so much for everything. I am a nervous traveller at the best of times, so having you [and] Jim, all went very well. The crew of the Celebrity Cruise line was amazing. The efficiency of  all the drivers. We cannot say enough about them." - Linda & Phil A, October 19, 2022

"THANK YOU. You are so awesome. A miracle worker." - Eleanor M, October 6, 2022

​"If they started giving Michelin stars to travel agents – Roger Kershaw Custom Travel would probably get 5 stars!" = Giselle V., September 15, 2022
 
"[We] just got back from our amazing 19 days in Europe. Your help , organization, and  outstanding accommodation recommendations made our holiday the most memorable yet !  The Beaumont was sublime as was the Crillon le Brave… we felt we were in a movie set. We can’t thank you and your team enough….. especially our rescue change in plans from Cardiff!! 
I now totally agree with Jim who likes to arrive at airports and see his name with a driver waiting….. what a luxury and now an essentia" Chris J, June 22, 2022

"Thank you gentlemen for your timely re organization of our itinerary after our cancellation of EasyJet flight..You truly are a superb team!!" - Chris J., June 10, 2022

" Please know (and I mean this sincerely) when I was lying on the gurney in the emergency department of the hospital in Verona that it was really important to me that [my wife] had you to provide whatever support was required in the way of travel or accommodation. It’s when the unexpected occurs that the value of Roger Kershaw and his team really comes to the fore. When [she] brought me home from the hospital, I could not have been more pleased with the hotel both in terms of quality and location. You also obviously had discussions with the limo company who not only took us to the Venice airport but had one of their senior people there who practically loaded us onto the plane at a time when I needed 'special handling.' So let me say thank you to you for this special effort and for all the times you have added value to our travel experiences." - John H, June 3, 2022

"I know it was only a very short trip, nut I so much wanted to thank you for your help and support.  It was difficult to do this without [my late husband] and I felt that with you still on my team, travel is still possible."- Anita B, May 30 2022

"I thought I’d drop you a quick note of thanks for all your help setting up our trip to Hawaii.  Everything went off without a hitch, flights and cars were good ... The accommodations were perfect.  Excursions and dinner reservations were great.  And I LOVED your AXUS app!  You all helped put together a plan that resulted in a really great trip.  Our heartfelt thanks."  - Chris & JoAnn O. 

"[We] just emerged from a spa session arranged by Roger. Perfect way to end the last day of our stay in Antigua also arranged by Roger. Really great  trip. Thank you for all you do, the problems solved and the problems anticipated and avoided. Looking forward to the next one." - Ira and Christyne B., May 4, 2022

"Happy Travel Agents Day to Team Kershaw - we love you guys and thank you for all you do for us!" - Tracy S., May 4, 2022

​"You are awesome!" Natasha M., April 25, 2022
 
"Thank you Roger. You’re the best " - Amy C., April 21, 2022

​"Thanks so much Roger - for the detailed planning and the quick responses. You are truly amazing at what you do!" - Sarah M., April 20, 2022

"We loved the hotel with the bungalow right onto the beach.  Had room with one of the larger private courtyards, where we enjoyed a small plunge pool, and the rest was also very much to our liking. The breakfast on the lower terrace of the main house was one of the nicest ever, and each day we had to sign a bill with a 0.00 on the bottom and the real costs above. Expensive!!! And we folded our hands and gave thanks to you. You are so incredibly clever and kind taking care of us." = Else K., April 18, 2022

"The world needs more Roger Kershaw! ​" - Shelly B., April 11, 2022

"Hi Ian – some glowing reviews – well deserved. I can’t tell you how much Susan (and in turn me) appreciates all your assistance. Without a doubt you’ve replaced your dad as Susan’s hero. And it goes without saying that Michael and I appreciate all your assistance as well!" - Shelly O., April 8, 2022
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" Thanks, Ian. The arrangements you made for me worked so very well and I thank you for the professional ability you exercised. I thank you, and of course my wonderful friends John and Simon, and would have no hesitancy recommending your services to any and all who ask me. "    Val T., April 7, 2022

"Ian did a super job - I appreciated his quick response and perseverance as we added yet another traveller to the mix."  Phil G. Apr 6, 2022

​"I knew I couldn’t live without you.  And Ian…" Laura D., Mar 24, 2022

"Thanks so much for all your help with booking. You're a dream! " Sarah C., Mar 14, 2022

"You ARE AMAZING!" - Bill A., Feb 23, 2022

"Roger, thank you for all you did for Margot and me this past week.  You were absolutely in "above and beyond" mode.  You were attentive, responsive and unfailingly kind as we negotiated a sometimes stunning array of daily changes and challenges.  And your abilities as an unofficial psychiatrist were both important and appreciated!  It was a terribly stressful week and you helped us get through it and get home safely.  "Thank you" feels inadequate, but it's what I've got.  So thank you, Roger.  Thank you so much!" - Jeff and Margot M., Feb 7. 2022

"[We] had a fantastic time in Whisler. All the restaurants you picked were great and everything went very smoothly. Thanks for making it so!" - Christyne G., Jan 15, 2022.

​"So happy we figured it out. Thank God for Roger." - Christyne G., Jan 8, 2022.

"You are literally the best. So glad I thought to ask. Totally a mixup between [him and me]." - Mike C., Jan 8, 2022.

"Thanks again for all your help planning this trip! The boys are so excited. Jack’s first time in business class. He’s thrilled. I may have ruined him." - Nicole S., Dec 29, 2021

"Turks was even better than I imagined.  The universe brought you and [me] together because it had to be the universe that brought you to my mind after so many years when I first started thinking of planning the event.  Why else would this trip have been as magical as it was. Thank you for all you did. It was everything I was dreamed it would be and more. Looking forward to see what magic you dream up for Europe.  So glad you are in my life." - Gurinder S, Dec 20, 2021

"Fabulous Tks roger you're the best and it’s all worked out" - Scott M, Dec 21, 2021

"Thank you all for going through hoops, above and beyond, to get Laura home today. We are both so grateful!!!!  The 2 PM flight was still at the gate when Laura left Boston." - Eleanor M, Dec 17, 2021

"We both just wanted to thank you for the amazing trip that you organized for us. It really was the trip of a lifetime, and the itinerary was unbelievable. The hotels were great, the tours were fantastic, and we could not have asked for a better trip! Thank you so much for helping us every step of the way." Davis & Emily, Oct 5, 2021

"How does one find the words to thank you for your excellent assistance in making our trip to Italy so perfect. Rosella [at Palazzo Margherita] was the perfect hostess ensuring her and the team looked after us all our needs. The last evening we had a surprise birthday party [...]. The evening was magical. This was a trip of a Lifetime. I feel so privil and  blessed [...]" - Rhona R, Sept 28, 2021

"Dear Roger, What a marvel you are. The logistics involved in that unforgettable trip to Italy must have been extraordinary.  That’s the kind of job you did with it. Every single piece was spectacular. I’m sure I will never in my lifetime experience so much fun, knowledge, pleasure and delicious dining as I did during the week in this amazing Piazza Margherita in lovey Bernalda. Thank you for all your hard work. [...] the best seven days anyone could wish for. And your organizing made it a delight every single day." - Sally A, Sept 26, 2021

"Many, many thanks for your planning assistance and execution on the Greece trip. Entire trip was splendid. Loved the experience of every island we visited - Hydra and Patmos were our favorites. Santorini and Mykonos did not disappoint. Guide in Athens was exceptional, a walking Wikipedia. Transfers were on time every time - the same taxi for all three transfers." - David and Rick, Sept 26, 2021

"Thank you for doing an amazing job organizing our trip. It was entirely seamless from start to finish. And as I’ve already said AXUS is awesome. Now in for the next one." - Roger O., Sept 24, 2021
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"I am grateful for all Roger has done to make this Scotland fiasco merely a pain in the posterior, rather than a full-blown financial and logistical disaster.  I had imagined what might have occurred if we hadn't bought the [Covac Global] coverage and hadn't been tested before departing for Ireland and Scotland.  But I wasn't aware of the lengths to which Roger went on our behalf.  I now know, more than ever, why it makes sense to enlist the services of a truly first class travel agent! " - Jeff M, Sept 21, 2021

"Thank you for taking care of the MedJet membership for me! Thank you also for your time and attention yesterday. I really had been thinking how hard your job is these days. Just want you to know that I appreciate you (and the rest of the team!) more than ever!" - Margot M, Aug 9, 2021

"Genius never sleeps." - Jeff M. Aug 1, 2021

"Just landing back on Toronto .. wanted to thank you for all your sleuthing and organizing and general behind the scenes superstardom. WECARE was life changing for me . I absolutely loved it . Met such wonderful people there .. sad to leave .
Hope I can go back … I would !!! Big hug …. Thank you again." - Jill K., July 12, 2021

"Thank you being a part of some of the most important moments in our lives. [As] Otto [would say]:  'Quick! Call Roger...he’ll know what to do!'" - Anita B.,  June 24, 2021

"Fantastic!! I love it [the AXUS itinerary I prepared]. You truly are the best!!!" - Gurinder S, June 24, 2021

"You really are the best!!!" Christy K, May 24, 2021  

​"Ok that’s even MORE WOW!!! You’re a ROCK STAR!!! THANK YOU!!!" - Eleanor M, May 12, 2021

"If no one has said to you recently.......YOU ARE ABSOLUTELY AWESOME !"   Rod A. April 30, 2021

"I have Non Roger Kershaw friends who are going through nightmares attempting to get refunds! 
XO...first dose of thank you.
XOXO...second booster dose for an even bigger thank you!!" - Anita B. April 30, 2021

"Wow - you must have worked some magic!!! I received my AC refund already."  Aleks N, April 22, 2021

"[You're] the ULTIMATE." Art A, October 18, 2020

"You are the best!!!" - Amit C., August 3, 2020

"Thank you for your note and for your perverseness in the pursuit of our refund from Big Brother Air Canada...." - Stephen G., July 30, 2020

"Some time ago, Ernie recommended your services highly. After a couple of false starts — all problems on our end — we finally got a chance to use your services and see you in action. To put it simply, both Christy and I are impressed. Getting 12 eager sports fisherman into Ketchikan and back, would have been a challenge in regular times. But, with the travel restrictions created by the Coronavirus, I could see it was going to be a nightmare at best. Added to that were our special requests and last minute changes. You handled everything brilliantly. I was impressed and wanted to thank you for doing such a professional job.I guess I will owe Ernie BIG TIME for introducing us to you." - Alfred P., 5 June 2020
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[after negotiating a refund] "Roger – you are the best! I never underestimate your persuasive abilities. You have all our business. We have thousands of dollars of flight credits available to us and can’t wait to find places to go!" - Pam H., 7 May 2020

"PLEASE!!!!!!...I hope you can wait this out…WE NEED YOU more than ever.  To navigate, what will be a complicated new system will be impossible without you. No silly transitions…like early retirement allowed for Roger Kershaw." - Anita B., 6 May 2020

"Have been reflecting on how fortunate Lynn and I were to go to India when we did.  I can’t even imagine what life is like for that part of the world.  The hustle and bustle, smells, sounds – is it now quiet and no honking.  Incredible!!!  Can’t thank you enough for making this happen and in luxury! Thank You, Thank You, Thank You!!!" - Lynda B, 1 April 2020

"Thanks for your guides to the European Cities, I really appreciate your personal recommendations and have always followed them religiously.  Seriously, I believe you are the luxury travel concierge for the fortunate who call you and Jim the greatest gurus of the travel world. We will read your notes and reply with our comments and suggestions, thanks for putting this amazing experience together for us." - Stephen & Barbara, February 24, 2020

"Thanks. It was an amazing adventure. Very nicely executed, including the last minute change due to flooding. As I have said to family and friends, the problem created by the flooding was solved before we even knew there was a problem. That’s why it pays to work with such skilled travel professionals. And Jane was delighted by how well the gluten free issue was dealt with at every place we stayed. She enjoyed excellent meals without a single incident of “glutenization”. Quite amazing." - Stephen A, 19 Feb 2020
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"You are a rockstar!" - Tracy S, 29 Jan 2020

"You are just the best.  Thank you." - Jeff, 27 Jan 2020

"I want to thank you guys for all your support. I am excited about both upcoming trips. My mom is over the moon about May. 
I am blessed to have people like you in my life - such positive energy." - Tracy, 15 Jan 2020
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"Wow, you guys are good, I already have my policy!  You must have a single button for processing instantly!  Magic...." - Lynda

​"At the end of 2019 we are incredibly fortunate to be able to look back on a year full of good memories and experiences. And of course we realize that you have been a very important part of it all, even though you have not even been with us. The wonderful family trip to Bangkok, with extended romance for the two of us on Bali, and our South America cruise stand out. We just went through some of the pictures and memories, and it is amazing that we have been able to get so much out of one year! It would not have been possible without your friendship and enthusiastic and skilled support on all levels. So again and again: Thank you so very, very much!" - Harald & Esle, December 31, 2019
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"You three gentlemen are the Dom Pérignon Brut of Travel Agents. Once more you have outdone yourselves and created the most perfect of holiday experiences for Barb and I to enjoy.   I have to admit the challenge of trying to find happiness on the French and the Italian Riviera is not easy to accomplish but you have risen to the challenge and succeeded far beyond our expectations.  Absolutely every day was a gem, we loved the tours, the restaurants, the hotels, the guides and Andy Swan's organization - the entire holiday was a constant delight, and did I mention the food and the wine were not too terrible either!  We enjoyed some very extraordinary and remarkable lunches and dinners, I can't wait to return to the gastronomic delights of this region. Thanks for making our trip so memorable, the only problem I can foresee is how do you  top  this one?   But I know you are up to the challenge." - Stephen, October 5, 2019

"We may not be traveling as much as we used too but you are still our travel hero... we never have to worry about anything when you are in charge!" - Anita and Otto, December 24, 2029

"Many thanks, Travel God" - Art, October 16, 2019

"My goodness, you are the stud of studs!" - Mike, August 29, 2019.

"Dearest Roger ... you were right.  Everything was taken care of, and we had a fabulous time. If you don't mind, I'd like to pass on your name to a colleague who is looking to go exploring soon. We can't thank you enough for everything. It was unforgettable. " - Sidonie and Leigh, October 23, 2019

​ "Way to go, Roger.  This tour looks absolutely special and amazing.  Now I understand why you make the big bucks!  Seriously, you being able to find something like this is one of the myriad reasons why we think you are THE MAN.  Thanks so much." - Jeff
"Clearly my husband is impressed. Shall we say 9 am on Monday am at the Ritz? " - Abby, Nov 11, 2019

 Thank you, Roger. I think you could plan a landing on Mars successfully. Xo. . -Margie. August 11, 2017
 
You are a rock star. -Michael. July 21, 2017

We are currently in a pub at JFK waiting for our flight to Athens. Thanks again for taking care of us and making it all seem easy! 
-Jordan and Eric, June 17, 2019

ROCKSTAR!!!!!!!!! - Sandy, May 13, 2019

Dear Roger, Supper Travel Agent Who Never Sleeps. Thank you so  so very much! - Mariana, Feb 17, 2019
 
Sarah and her friend Brianna returned from Spain yesterday. I just wanted to let you know that they had a fantastic trip. I really appreciate all that you did for them (and their parents) in helping with planning, flights, hotels and logistics. -John. July 10, 2017
 
Our recent vacation with Celebrity really exceeded our expectations! The children's program was so fun, Irene did not want to come home. :) We all really enjoyed the shows, programs and the specialty restaurants. Thank you so much for the recommendation and making the arrangements for us. On a different note, we had Miin over for dinner recently and she raved about you. She particularly appreciated all your assistance with the snafus in Russia and looking forward to her Middle East holiday (along with the growing contingent of friends). I saw Wendy yesterday - she has known you're a gem for some time now too. If your ears were tingling recently, it's for good reason and high praises all around. :) Thank you for being the best travel agent! -Françoise & Andrew, July 9, 2017

You are gorgeous as usual!  -Tracy. July 5, 2017
 
This was a trip of a lifetime and I cannot thank you enough for your work, guidance and support in pulling this together -Michael. July 4, 2017.
 
Roger I am going to give you a proper debrief tmrw when we're back but for now.... thank you thank you times a bajillion for organising the most wonderfully brilliant honeymoon we could've ever imagined!!! Xxx -Lauren. July 2, 2017
 
While getting over the jet lag (slowly), Don and I have been talking about the wonderful times we had in Venice, Florence, and Milan, as well as all the side trips! Thank you from all my heart for making our vacation so fabulous! With every hotel you hand picked, and each arrangement you so carefully made, you helped make our trip an unforgettable one! In fact, Don has been telling everyone that this was the best vacation he ever had! -Mariana. July 21,2017
 
A thousand times “thanks”. First, I again apologize for disturbing you on Father’s Day. Thank you for answering your phone and getting me a seat. I made it to the hotel on Monday about 20 minutes late (lots of delays out of LaGuardia) but friends on Air Canada got home after 3 pm. You are a rock star -Julie. June 20, 2017
 
We had a great time- thanks for everything. Things ran very smoothly. Your hard work always makes for such a nice time - it's greatly appreciated -Jim. June 11, 2017
 
Dear Roger, thank you so much for your brilliant professional service, it is most appreciated -David. June 3, 2017
 
Roger, you are a prince. What would we do without you. -Anne. May 19, 2017
 
Jon described you to me last night as the "unsung hero" or the "behind- the -scenes hero". Very high praise. -Tracy. May 15, 2017
 
Hi superman! Thank you!! This is so excellent! Wonderful to know that these important details are now all set, and that you are in charge again! Hugs, -Else and Harald. May 8, 2017
 
Thanks for all of your assistance with logistics in planning the girls' trip. I know that this level of travel and their budget isn't really in your wheelhouse, so I am grateful for all that you have done. They are smart young ladies and have a great trip to look forward too, but as the father of one of them, I will rest more easily knowing that they are safe and secure in Español. . -John. May 4, 2017
 
Have been meaning to send you a debrief email. In short, amazing. Exceeded expectations. … Here was the most major takeaway. Roger Kershaw Rules. You went above and beyond to help us get there. Never will I travel again on a big trip like this without you. Thank you!! Thank you!! -Anne. April 3, 2017

You're the best. we so appreciate your amazing support. -Anne. March 17, 2017

Thanks again for your heroic efforts to get me home from N Y. Sorry it took so much of your time, but much appreciated. Left almost on time this morning. You are a true star. -Franklin. March 15-16, 2017
 
Thank you Dear Guardian Angel! -Marianna. February 13, 2017
 
Thank you for being there on a moment’s notice. You are remarkable. -Jill. February 9, 2017
 
Barb and I would love to repeat the entire experience in Amsterdam and South Africa, it was one of the best travel adventures we have been on. Every day was a thrilling tour and we loved all the accommodations and tour guides who made our trip so wonderful, thank you once again for putting together the trip of a lifetime, but we are not finished yet!. -Stephen. January 13, 2017
 
Thank you for diligently and resolutely acquiring my Zambian Visa Approval with great success! I appreciate the bureaucratic red tape and hurdles you had to negotiate in order to confirm my Visa. Here is another feather for your cap, you must be wearing the full feathered bonnet at this stage! Once again you have facilitated our vacation holiday as you always do so well and allow us to enjoy another exciting and worry-free! . -Barbara & Stephen. November 16, 2017

We are sitting in Marhaba lounge in Dubai, ready to return back home. Thank you again for all your good help, suggestions of hotel and where to stay in Dubai. … We have both looooved the stay, and every time something special popped up, we said : thank you Roger. You are THE BEST!!! Big hugs and love from . -Else and Charlotte, October 15, 2016

You've always had such good advice and are such an extraordinary travel agent. -Francoise. August 29, 2016

Darling, it's soooo good to have the world's best travel agent on our team!. -Mariana. August 24, 2016

Do any of your clients appreciate you as much as I do? Or ask you so often to do the impossible?. -Julie. August 8, 2016

You are the absolute best! Not sure what I would do without you!!! Xoxo. -Chris. March 26, 2016

Just a few words of appreciation and profound gratitude to you and Jim for designing this fabulous tour for us!. -Else and Harald. March 26, 2016
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Always the world's most fabulous travel agent, Roger! Thank you very very much!. -Mariana. March 23, 2016

Just wanted to let you know that Julia and Jonathan are having the best time ever. He says the hotel he is at today is the best he has ever experienced!!! Great job again! We appreciate all that you do for us! You are the best. Thank you, - Chris. March 8, 2016
 
Have I told you lately that you are the best?. -Paula. January 28, 2016

Happy Birthday. You will never know the impact you have made on my life professionally - and more important personally. If all men were like you there would be world peace, and life would be meaningful (And one big party). -Jonathan. December 16, 2015

You are among the most treasured gifts I have. I appreciate all you are doing, as does Rudy. -Franklin. December 16, 2015

Well you truly are the very best agent in the world ! I am in AWE. Thank you so much for looking after two " mature " ladies ( I don't like the word " old " anymore ) so well. We've had a great time, and last night was so special. So thoughtful and kind of you. I don't know how you do it, but it has been a wonderful treat for me!- Pat M
 
Thank you isn't a big enough word....You make it so easy for me :)- Sue W
 
You are so amazing!!! Such a comfort. My friends still marvel at the arrangements you made when our flights were cancelled in Florence. XO.- Margie
 
Thank you so very much for all of your fantastic bookings for our holiday. The total arrangements were perfect and we had the very best time! Our apartment in Florence was perfect, and the Due Torre Hotel in Verona was on of the best hotels we have had the pleasure of experiencing. The ultimate hotel is of course the Ca’Sagredo in Venice, what a spectacular and beautiful location for the palazzo, right on the Grand Canal.... We loved our holiday and we are looking forward to returning to Europe soon, thank you again for making our holiday a complete success. As I continue to proclaim to all, you are the very best!. - Barbara & Stephen

You rock. As always, thanks! . - Julie 

We arrived safe and sound after a great flight. Thank God for VIP Assistance. It isn't an easy Airport to navigate when 5 are over 80 and I am not far behind. Weather Glorious and my room is divine--an upgrade. Many Thanks to you. . - M

Roger, you are the leader in travel advisers, simply the very best! Warmest Regards. - Stephen

I just love working with you. Thanks. - Tracy 

You are a genius! Thanks you very much for all of our hard work to find us the perfect spots! Sincerely, Jen, Craig and family 
Just a note to let you know that we had a wonderful time in Ireland. A trip with such special women to such a beautiful places.........Thank you so much for all of your organization. - Susan 

I really can’t thank you enough for helping coordinate everything with such detail and attention and in such a short timeframe!. -Chris

Hi Roger, I’ve been busy since we’ve returned from South America but believe me when I say I wanted to send this note to you as soon as we returned. I wanted to say how much we appreciated the exceptional service you and your team put into helping make our trip such a fantastic experience. All of the hotels you recommended were absolutely perfect – especially the Mira Flores which was our favourite – and locations were the best in the cities. The room upgrades (again, Bogota was a nice treat) were always appreciated and utilized. The arrangements for all of our transfers couldn’t have worked out better and took a lot of the ‘unknown/stress’ out of our arrivals each time. Again thank-you. We had such a full but exciting and safe trip, and great travel too (the upgrades coming home were great – thanks for checking in on those) – thanks to your services. We truly hope that if you and Jim are ever in Toronto to let us know as we’d love to go for drinks (or dinner) to finally meet you two. Thanks for continuing to make our travels as easy and enjoyable as ever. Next stop – India! - Mike 

Hi Absolutely the BEST TRIP EVER! - Shelley

Dear Roger, Thank you for creating a trip of a lifetime for our family. Your patience and attention to detail were all we could hope for. We look forward to future arrangements with you! all the best. - Barbara and Stephen
 
I just wanted to say thank you for everything that you did to arrange this amazing experience for Spencer and I. Hotel in Moscow was okay for the hockey but the one in St Petersburg obviously way better. Guides,tours and your itinerary simply fantastic. Prior to this trip I really missed the Roger experience. Looking forward to many more trips in the future. Spencer says thank you as well. All the best. Jim and Spencer

Roger, Matt and I would like to thank you for organizing our South Africa adventure.  It was truly the most spectacular trip of my life. I can now understand your passion for the country and I am looking for excuses to return as soon as possible! We are already thinking about our next journey and will be in touch. Kind regards, Virginia 

You have made me very happy. I have been delaying thanking you, hoping that I can find the right words to tell you how wonderful the trip was.I still can't. You are SO good at what you do! I loved every minute of every day, and felt utterly pampered. Do other people travel like this? Only if they know you, I think. Lucky me!Thank you, thank you, thank you Love, Ann
 
[earlier, same trip to India:]
I want to stay here FOREVER!! Love, Ann
 
[after a "situation" had been resolved...]
It is always dangerous to unleash you on unsuspecting hotel staff that do not completely understand that beneath that sweet, considerate thoughtful exterior lies a serious protective guardian of his travel clients! Thank you. – Jeff
 
Thank you Roger. As efficient and organized as ever. Thank goodness we've got you!. –Isabelle
 
I thought I would send you a note to tell you how completely amazing our trip was from start to finish. First and foremost, a huge thanks to you for all you do to help us plan such amazing vacations that inspire the most beautiful memories.... Overall it was perfect. Thank you again for all you did to make it happen! –Rene
 
As always, I expect no less from the Master of Travel, always exceeding even the most ambitious expectations! –Jeff
 
Just got the Aeroplan booking and all is well with a Friday arrival and Tuesday departure. You are a genius if just getting through to those guys, never mind actually making a booking! –John
 
Thank you Roger. You're a prince. –Trish
 
Just to let you know all is going well. We were thrilled with the VIP welcome on arrival was wonderful. It is a long walk and the line-ups long. Very welcome indeed. Thank you. –Margie
 
Not sure how you managed this one but the Mayfair is taking very nice care of us. We have been upgraded to a very lovely 3-bedroom apartment. Thanks. -Julie
 
Hello Roger, I just wanted to drop a note to say thank you for your assistance in making this trip a great vacation! All the places and the hotels were absolutely beautiful, great service, great people, hot hot weather. We also used some of the suggestions by the Made for Spain group. I loved Granada and Barcelona! I hope you have had a good summer…  So long! (until next year :))- Liliana
 
I am sorry for not sending this sooner, time just seems to fly when you return from one of the most amazing trips. Thank you so much for all your hard work and care on our behalf. Philip and I enjoyed the trip so much, words cannot express the awe. Thank you again. Kind regards - Linda and Philip 
 
You are wonderful Roget - thank you for your continuing 5-star service! Just off to enjoy Interlaken today! Best, Stephanie 
 
Dear Roger the Great, Perfect. You did it again. Best, Paul 
 
Made it. Waiting for helicopter now. Thanks for your superhuman effort. We are in good hands traveling with you. –Heather
 
You are awesome. Thank you. - Brian 
 
It all worked out...caught an earlier flight back. Tough week from a business/meetings standpoint - non-stop. But your logistics were great. I can't thank you enough. You really are the best. –Paul
 
Roger, I have said this before - and I'm sure that I will say it again - but you are the best!-Paul
 
You are a lifesaver!!- Sondra
 
You are indeed a wizard, Roger! Thank you so much. I really appreciate all that you've done and continue to be astonished at what you are able to do. If it's not being disrespectful of our business relationship... Huge hug, -Louis  ["Huge hug back!]
 
A big thank you from Australia! I did not want to let the opportunity to thank you for your superb work and attention to detail in putting our trip to Australia and NZ slip by. Thank you Roger for thinking of every single detail. We enjoyed superb views from each of our hotel rooms and can only presume that you must have handpicked every room we stayed in. Getting a free lunch at the Four Seasons was a delightful surprise! And on and on... just superbly organized. So, in summary, Roger, thank you, thank you, thank you. You are the best. You will absolutely be our only travel agent from now on!!!!!!!!!! Warm wishes, Noella
 
Thank you - you are a genius! – Virginia
 
(Letter in response to my thanks for their kind referrals): Our confidence in you is based on your ability in professionally providing us unique trips every time. We appreciate your talented and amazing ability to surpass our expectation time and time again. It is therefore our absolute delight that our friends put their confidence in you, after hearing our great tales of our travels 'with' you. We thank YOU for your work! As always, we look forward to having your coordinate our next adventures shortly. – Andrew
 
You are MIRACLE worker!!!! I am shocked! You are so amazing and I am so very grateful, Roger!!!!! Thank you, thank you not just for doing this but for your understanding and patience. Deepest thanks, Roger! – Eleanor
 
I wanted to thank you once again for another memorable trip! We had a really great time in Vancouver - who wouldn't if it involved the following:. - Driving around in Porsche (wow!) and pulling up to restaurants like Lumiere (great recommendation - thank you for getting us reservations) and Lift!. - Testing out the power of the vehicle from Capilano to Grouse and throughout the island.. - Watching Canada Day fireworks from our cozy hotel room -unobstructed view and no crowds, which was spectacular.. - Hiking up Mt. Seymour w/ friends and ending our blissful holiday at our friend's wedding.Thank you again for surpassing yourself. – Francoise
 
If I've said it once.... I'll say it forever: you are the best! Thanks, Roger! – Dayle
 
I just got home and wanted to let you know how wonderful my trip was. It was the best trip of my life, so far! I have absolutely no complaints whatsoever. None. Only praise! When I can speak past the lump in my throat! The Galapagos Islands are now a part of me...sounds corny I know, but it’s true. The people I met along the way, my fellow passengers, the crew and especially the Naturalist Guide, made it an absolute pleasure. I’ve never been on a trip where I didn’t want to come home eventually. Until now. I did not want to leave. - Susan
You are a king! Awesome! I am truly a raving fan. Again many thanks Roger! – Brad
 
Wow! What a city [Istanbul]. What a hotel. Taking sun beside the pool now. Sun is setting. Wow. Guide is great.  Thank you! - Robert
Bless you. You are a miracle worker. We were met by Concierge service and including the lineup for taxis we were in the car in 30 mins. Given Wallace has just recovered from a bad cold this was absolutely wonderful. A million thanks. We praise you every day! – Margie
 
Quick note from our trip. Flemings Mayfair was great. The apartment was a bargain. Huge. The kids loved London and want to go back. Eurostar was a breeze. So it's that easy now to get from London to Paris? Wow. And then, the Paris apartment. It's perfect. Beautiful. Historical. Plenty of room. Fully equipment. Plus - location location location. Right at the foot of he Louvre. Views of the Siene. Funny old cage elevator the kids love. Once again, you have very happy clients. And the weather is perfect. Warm. Sunny. Not a drop of rain. Thanks for arranging that as well. – Pam
 
Hi Roger – I have been meaning to write to you for some time. We had a terrific vacation – probably the most memorable trip of our lives! All five of us enjoyed it and you made it work. I understand that you are working on a couple of trips for my brother – he was raving about what a good job you were doing the last time I spoke with him. Thanks again. We are already looking forward to our next adventure. Kind regards, Graham
 
We returned home last night from a fantastic trip to Arizona. Everything went very smoothly. We really enjoyed the upgrade to a casita at the Enchantment and the VIP treatment we received at the Biltmore. Our daughters have now been exposed to a new standard in travel which will be difficult to sustain! The rafting trip from Page was a huge highlight and worth the long drive - thank you for the recommendation. Thanks for all of your help putting the trip together. - Beth
 
I just thought I would drop you this note to let you know that our honeymoon was fabulous! The Wickaninnish Inn exceeded our expectations. The property is lovely. The restaurant is one of the best either of us have ever gone to (and we are fairly well-travelled). The spa was also exceptional. We were able to rest and restore and were pampered throughout. All of the travel arrangements unfolded without a hitch. You were a fabulous asset and made easy what is usually difficult. I have no hesitation recommending you to others and we will, of course, use you for all of our future adventures. Many thanks for making our honeymoon so wonderful! - Stacey & Peter
 
Roger, you are a class act. With you forever. – Brian
 
Just a quick note to let you know that Andrew and I had (yet again) a fantastic vacation! We are indebted to yourself, the staff for our transfers and the very professional staff at Quasar and the Hotel Fernandina at Santa Cruz for making our holiday memorable in all the positive ways possible. Thank you as always for everything. We were also very pleasantly surprised that the other 14 passengers were all as well traveled, and more importantly superb, to get along with! Perhaps it was luck, but we could not have had such a great vacation without all your diligent preparation and support throughout... so THANK YOU for your hard work. Warmest regards, Françoise & Andrew
 
Hi Roger - We really enjoyed the Paraiso Maya and even ended up with a week of perfect weather. The resort was a great choice for us with [our son] being 2 years old. It was very kid friendly and had plenty to see and do. Thanks for the bulk head seats on the flight - it really saved us! I still have my eye on Carlisle Bay for next time... Julianne
 
Hello Roger – we’re just back from our wonderful trip to Europe and wanted to let you know that, thanks to you, it was a magical, hassle-free, amazing vacation! Everything went perfectly well – just as planned. Thank you so much again for helping is make our vacation such a pleasurable one! We will certainly call upon you again in the future. - Felicia & Dave 
 
Dear Roger, Thank you so much for helping us to plan such a wonderful trip! We all had an amazing time! Every hotel you selected was incredible. Driving into L'Abbaye Ste-Croix was particularly breath taking! To see such a variety of city and countrysides was a perfect combination - especially with the kids. My 15-year-old Chris described the trip as "awesome." Pretty well sums it up! Thank you so much! Cheers, K. & J
 
YOU.....are unbelievable! Someone met us once we got off the plane. Not sure how you did that.....but many thanks!!!!! – Eleanor
 
We wanted to thank you for organizing our exceptional trip to Tahiti. Moreover, we appreciated your trying to keep on top of flights, changing schedules and delays etc. From the stories we heard from our friends, we were just so appreciative of your assistance. In addition, thank you for your extensive help with my mother-in-law’s upcoming trip. Seeing that Morocco will be her once in a lifetime adventure, I’m sure she will be very happy with the itinerary you have developed for my in-laws. - Françoise & Andrew
 
I just wanted to send you a quick note to thank you for helping us plan a quick getaway. After 5 years of marriage and 4 years with the little ones, we needed a break for just the two of us. The Cove was great. We really enjoyed ourselves. It was exactly what we were looking for. You’re the best. Regards, Howard
 
Roger, Have read the itinerary and looks superb. The New Year’s Eve party looks awesome. Very impressed with your level of detail. I think you have a customer for life as I've not seen anything quite like it. - Scott
 
Thank you for your efforts. You continue to impress me as the universe’s best travel dude!!!! – Brad
 
BRILLIANT, IM SO IMPRESSED WITH YOUR SERVICE AND FOLLOW UP- MUCH APPRECIATED. TKS - S.M.
 
We have been upgraded to a spectacular suite on the apartment floors with a panoramic view of the waterfront and to Brooklyn's delight the pool is open. Thx. Weather continues to be excellent for touring; warm with a breeze. What an incredible city!!! – Murray [From the Arts Hotel, in Barcelona] 
 
We're safely home from a perfectly wonderful holiday. Fabulous scenery, interesting people and history, and the company of dear friends. [...] I would agree that the Rocky Mountaineer is an excellent top-flight concern and will consider the Whistler and Jasper trips for another holiday. [...] All the hotels you provided were excellent also--well placed. Thank you for your super planning and execution once again. [...] I think it's important for you to know when your clients are pleased with all your efforts and although you weren't responsible for the warmth of our travelling companions, you once again held my hand and created the structure of the trip. It definitely was a great holiday and not a root canal, as you so aptly put my angst. Warm regards, Barbara
Thank you Roger. As always, first class! - Bob O'K
 
The houseboat was spectacular and now we are at Brunton Boatyard, which is very charming. Thanks for all your help and dedication - Judah D
 
Many thanks for this awesome deal. Great work! – Teri
 
And we are all sitting here over lunch discussing how fantastic you are, how helpful, and how great your ideas are! :) - E. Sent from my BlackBerry device. You do so much for us and have made our lives so much better. - John M
My mother said you need a good accountant, a good doctor and most importantly a great travel agent! So I am covered! John M
 
You are a miracle worker! Thank you! Thank you! - VC
You do an awesome job and both Caroline and I appreciate all that you do ~ so much more than you might know! Let’s just put it this way, if you weren’t here to help us we wouldn’t be here….Thanks Roger ~ you rock!! –Stephanie
 
I just want to thank you again for all that you’ve done. You are great at what you do!! – Caroline
 
I appreciate that I can just put it all down on paper and "consider it done." You always get it right, have the best suggestions and I trust you to know just what I am looking for. How do you do that? – Linda
 
I have neglected to thank you for the trip to Dubai. Your plans were superb. Our tours could not have been better, they looked after us as if we were loved ones. We have great confidence and satisfaction with you. Many thanks. - Margie 
 
Dear Roger, Congratulations on your selection as part of the first Canadian Space Agent Team for Virtuoso and Virgin Galactic! We are delighted to have you join the 47 American ASAs in helping build the foundation for consumer space travel. Your adventurous spirit and passion for the project are what set you apart in the selection process, and we are so pleased that you've come forward to make the five-year commitment to this, the ultimate in experiential travel. 
Again, we're glad to have you onboard for this very exciting new venture. 
Matthew D. Upchurch, CTC Chief Executive Officer Virtuoso 
 
Fantastic... you're the greatest! Good weekend to you, Rog...! E.W.
 
It is nirvana here and you are magic- they are treating us like royalty! - H.McK
 
Andrew and I returned from a truly relaxing and very memorable vacation in Vegas. We wanted to thank you for putting it all together for us from start to finish. The suite at Bellagio was perfect and gave us the opportunity to catch up on much needed sleep - we never got up before noon, except on our spa day. The Spa package was exceptional. Thank you for introducing us to Watsu! We both enjoyed one of the best head and neck massages ever as well as a delicious lunch. We took your recommendations [for dining]. You were right on the mark! The shows did not disappoint either! We really loved O and Ka. Zumanity was very tasteful, while Love was certainly a feast for the ears and eyes. Please thank your 'concierge extraordinaire' for making all the arrangements on our behalf as well as getting us some of the best seats in each theatre! You'd be happy to know that we got our passes to the Bank and had a really great night of dancing on Saturday. All in all, it was a great vacation of relaxation, shows, delicious food and shopping. Thank you for all the preparation, making sure that we caught our inbound flight on time and always being so responsive to our every wishes and needs. We are definitely looking forward to our trip to Tahiti now! Kindest regards, Françoise & Andrew 
 
The flights were great. Thanks for reconfirming flights and hotels and ordering kids meals! Awesome! - S.L.
 
The trip was great!! Thanks so much for pulling it all together.... the guides were excellent. Your attention to detail in organizing everything was great. "No stone was left unturned!"... in a nutshell, it was fabulous! - K.L.
Thanks Roger. Many thanks for all your help. Feels like we have an angel watching over us... S.G.
 
Thank you!!! You are amazing, like a magician! I am going to call you Magnificent Kershaw from now on! -- Nicole.
 
Dear Roger - You are a star! The trip was fabulous. The Monasterio Hotel was definitely a highlight. I am in love with Peru and will definitely go back for longer. The arrangements were great... the OE guides were terrific. Machu Picchu was fun and the train was a treat! The rain forest was also great - only 4 in our group and a super guide. Apparently the hotels in Cusco and Machu Picchu had been fully booked for months and no one could believe we had just booked! Clearly you are magic! Best & many thanks - it was just what I needed!! - Tracy 
This is a fabulous oasis. It us like visiting someone's elegant yet relaxing serene home where the rooms are elegant, beautifully appointed, all top amenities, the food and wines the best. The part of our trip you arranged has been first class! Thank you! - Margie
 
Thank you for all your help - it has been very calming knowing that you are watching over us!! - Raj. 
 
Again......you go above and beyond....even while on vacation! Thank you. Enjoy your vacation! – Eleanor
 
You are awesome! Thank you! - Mary Alice
 
Thanks so much. You are amazing!! Lucky group to have you as a guide. You are a miracle worker. – Margaret
 
... Anyway, the doorbell rang mid-meal and a lovely gift from Roger Kershaw was delivered. Thank you Roger for thinking of us. We are the ones who should be thanking you for your wonderful service and concern for our welfare at all times, even mid-cruise. Looking forward to many more occasions when you can show us the world is enough for us, and we know you will not let us and our family down. - Barbara 
 
Hi Roger: Hope you are doing well. Just wanted to give you a heads up that I have given your contact info to our neighbour, A.C. She is going to be in Hong Kong on business in January and is looking for some help planning a trip following her meeting. We told her that there was no one better than you. Thank you also for taking such good care of Allison & Jason. I talked to her today and she is so excited about their trip and everything you have organized for them. - Barb 
 
Hi Roger, Thanks for all your help today. Couldn't have done it without you. You are truly the best! - G. S. 
 
I love you, you darling man. Thank you. Give Jim my love as well. xo - Meg 
 
Roger is the best! He really helped me incredibly on this trip. I missed my flight this morning (first time in 20 years) and he managed my trip like a true professional and went completely above and beyond the call of duty. Thanks for hooking me up with him! - G.S. 
 
Just wanted to check-in and let you know that our trip has been beyond our expectations in every dimension.... just one true once-in-a-lifetime experience after another. We are now in Beijing, absolutely soaking up every star that the Raffles 5 star experience has to offer. Partly because we are now on our own, without the extended family obligations, partly because our hotels in Dali and Lijang were not as accommodating to the Western traveler (we were at the mercy of our Chinese hosts on this one) and partly because the air is so polluted in Beijing right now that we can't be out in it for very long. It truly looks like a post-apocalyptic surrealist landscape-the visibility is one or two blocks at the most, then everything disappears in a gray smog. But inside this hotel--"OMG" as my daughters would IM--posh is the correct British term for the space, the service, and the amenities. Thank you for guiding us to it, and for all of your help with arranging this trip for us, in spite of our obsessive style of non-decision making, you hung in there and we appreciate your talent. You clearly love your work, it shows in everything you do. Thanks again - Cindy and Lee 
 
Thank you so much for arranging yet another wonderful trip! Everyone had a great vacation and I am glad you talked me into Mexico. :-) The weather was perfect, the food great, friendly people, lots to do and, best of all, G and I got to relax a bit sans kiddies! Hopefully we can chat more later but I wanted to send along our thanks and appreciation for all of your hard work. - Jen
Thank you Roger! I intended to email you to say the whole Peru trip has been perfect. We could never have done it alone - we are too old! Our guides, Violetta and Carlos, have been superb; the hotels were fabulous, both of them. We wanted to do this trip and you made it possible for two seniors to experience it with ease. Many thanks, Margaret
 
FYI, my parents think you are the total end…as do I…They were so impressed with how you got them connected with their KLM flight in Amsterdam. You always go above and beyond. Many thanks! - Eleanor M 
 
Thank you Roger- you are truly the best I have ever seen - I have tried agents before but have always given up on them because they don't seem to really care - but man, you care! - and I am very grateful. John M. 
 
Just wanted to let you know that Costa Rica is wonderful and this is one of those blessed trips where all is and will be well. The volcano erupted -- one giant red sparkler. The weather is too cool for Ticos, but perfect for us. Both Lost Iguana and Fonde Vela are lovely. Most of all, the Swiss Travel guides have ensured that we have fun-filled drives, even on bumpy roads, and fill our heads so full of information that I have to keep updating my travel journal every five minutes as I remember yet another tidbit I forgot. Fabian took us from the airport to Lost Iguana and gave us a great dining recommendation. But Enrique was the best -- please forward our compliments to his company. He knows every flower, bush, tree, bird, and reptile in CR. Thanks to him, we spotted (and photographed) 41 bird species within Cano Negro within 3 hours and that doesn't include those he spotted on the way. Not to mention baby Caymans, iguanas, sloths, etc. Your arrangements are perfect. Thanks again. - Carol & Bob 
 
A belated but nonetheless heartfelt thanks for your work on our trip. We had a fabulous time! Keltic Lodge in particular was just spectacular! – Linda
 
Yet another terrific trip, Roger. Accommodations have been perfect for our group. Long Beach Lodge was beautiful and I think very reasonable for the cottages. Cox Bay was the perfect location, for kids and novice surfers. Timing as well has been perfect. Tofino was beautiful, but it was nice to have a scene change and three nights in Victoria as you suggested. Golf for some of us, shopping for others. My mother loves this place. Thanks for planning such a great and memorable trip for us. – Pam
 
Perfect, you are the very best Roger, thank you. Jeff
 
[and again:] Hi roger, thanks for pulling out miracles again.... You are the best. Jeff
 
You are amazing! :) - E. McC. 
 
Thanks for all your help, you've been fantastic! - Chris O.
 
[and the next trip:] This was a fabulous trip! Just fantastic. Came home with lots of stuff, beautiful memories, couple extra pounds. I'm on a month-long detox program! Thanks for all you did in making this truly a trip of a lifetime! - Chris O. 
 
Hi Roger....Once again you outdid yourself!! We had an awesome time in Cayman and the villa was perfect..... Thank you for all of your help this past fall with travel arrangements. You have been very generous and kind to our family and we are extremely appreciative. Regards, J W and family 
 
Bless you for being you, one of a kind you. Not only do you create once-in-a-lifetime experiences, you are funny (very) and do it all with one very big heart. Love from J-A & Z 
 
Roger - The trip of a lifetime, well done and thank you. - BC 
 
Has anyone told you lately how awesome you are??? - Sandy 
 
Roger, you're the best! - Glenn M
 
Thanks for your expert help. I know when it comes to travel, with you on it, I don't have to be concerned about a thing.it takes a lot off my head. – BR
 
Throughout the years you have truly put together amazing trips to some of the worlds unique places, but I think the latest trip out does them all. From the islands in the Galapagos, to the Amazon rain forest, to Machu Picchu, to Cusco, to Lake Titicaca, this trip exceeded all of our family's expectations. Between the culture, the landscape, the food, and the accommodations, this trip had it all. Thanks again for everything you did to make this happen. There should be no doubt in anyone's mind that you truly know your travel. - J. & T. 
 
Roger, A big thank you for helping to make our honeymoon so special! All your work, especially with those "last minute" changes, was appreciated more than you know. It was one less thing for us to worry about as we knew you had it all under control! Warmest regards, J. & G. 
 
As usual, you are right on top of things. - David L 
 
What a miracle worker! - Shelly O. 
 
Thanks, Roger. You're the best stress reliever I know. - B. R. 
 
Dear Roger, Thanks once again for your splendid arrangements. The trip was awesome! Here's a little something of Venice's famous Murano glass and silver. As well as a stopper, it is created to keep "the bubbly" in champagne or sparkling wine that has been opened. A cool invention! 
Cheers! - M.
 
You are simply the BEST ! Thanks, JM
 
Perfect! Nobody can even compare to you.... [H]ad tried to get a hotel for days prior to you being involved. – GS
 
Hi Roger, Thanks for the Italy trip you organized for us. It was unbelievable, without a hitch, hotels and location were fantastic and The Savoy even sent me a cake for my 50th. We really appreciate the work you did to make our trip outstanding. Thank you, thank you, thank you!!! I also let Mr M., who referred us to you, know what a great job you did. Solid references coming your way to all of our friends. Looking forward to the next adventure you can get us set up for. - Cheers, B
 
You are a gentleman and a scholar! – Natalie
 
Hi Roger. We arrived home last night after a very exciting and eventful two weeks. WOW!!!! You sure know how to plan a vacation. It was perfect from start to finish. Thank you so much for the gorgeous and delicious box of chocolates at Plaza Athénée. I think one of my favourite experiences of the entire trip was breakfast at the Plaza. It was totally over the top. The Kalos golf trip was exciting. Thank you once again for your wonderful attention to detail. -J&J 
 
Hi Rog, It was SPECTACULAR!!!!!!!! - JA! 
 
I am never worried with you. I truly could not do what I do without your diligence, thoughtfulness and common sense. I also appreciate that you try to save me money. Thank you, Roger. –JM
 
I am home! Thanks for helping today! Lifesaver! -E McC 
 
You are really getting yourself totally established in your own very special personal niche - it is exactly what the world needs and totally wonderful that you are there - it was always in the works for you, you are the BEST travel consultant in the entire world, Roger! . -KMcB 
 
Thanks again for planning what will be a great trip, and another after that!!!!!. -DDG 
 
...overwhelmed with all of your help and generosity... - M&T 
 
Thank you Roger. You are a genius. –MC
 
Good morning Roger....Thank you once again for organizing our children's lives.. and T have arrived safe and sound in Paris and are extremely excited about starting the next chapter in their lives. M was ecstatic about the car waiting for them at the airport. We can't thank you enough for all of your wonderful help. Talk to you soon. –JW
 
Thanks for everything. As usual, because of you nice things happen. -EM 
You're the best, Roger. Thanks -LB 
 
I wanted to thank Roger for organizing such an outstanding memorable trip. From the time we were picked up... till the time we were dropped off... at the airports, the trip was basically flawless. - R O'K 
 
I don't know if you are looking for business but my DL is soooo impressed with you and mentioned that he may approach you to help with his team of - can you believe - 40 people. I said that I didn't know how much more you could handle - but he could discuss. You are one in a million! - Sherry [and of course the answer, is, "consider it done!"] 
 
Awesome Roger - you are the star that Sherry said you were..... David L 
Roger, it has been an absolute pleasure organizing this trip with you. I appreciate how determined you have been, I am sure I am a tough client. Please note that I am always very appreciative, and have lots of great connections so will work hard to send business your way! ….and oh my GAWD am I excited. - Tracy 
 
Thanks again for your amazing promptness. - Kevin 
​
Bermuda went great. Everyone had a fantastic time. They got the Virtuoso suite upgrade. My Mom had the time of her life. Everything went without a hitch. Thanks Roger. - Brian R
 
Roger, thank you so much!  Now I know that, in addition to being an A+ travel advisor, you’re also an A+ human being.  Thank you again for your kindness and your care for Margot.  It’s a comfort knowing she’s in such capable hands. – Jeff M.
 
Thank you, dear Roger! You never fail to amaze me. – Best, Wendy C.
 
What can I say, top-shelf service. The best agents ever. Xoxo. – Margaret R.
 
We had a really nice time at the Ritz in Grand Cayman. The club access was the way to go for sure - great suggestion. Thanks for everything.  You're awesome. – Jim D. 
 
... and Rog, I’ll never forget the phone conversation with you on the plane just before leaving Atlanta....no other man than Harald has ever expressed such warm concern for me as you did then. You are the greatest travel company ever! Thank you, dear friend. – Else K.
 
I FEEL SO BLESSED YOU CAME INTO MY LIFE, ROGER. Thank God you came my way! – Mariana P.
 
Very impressed with the power of your connections! Also, this must be the best value place we have ever stayed in - thank you for that.  - Best regards. David M.
 
Thank you so much for your wonderful service in organizing the Rome/Amalfi trip and then scrambling to get Stephanie to Joburg at stunningly low cost on BA! – Peter A.
 
You are always so good to us and always go above and beyond. Yet sometimes, my requests are a little over the top. Like changing my flight 300 hundred times in one day over a holiday weekend. LOL.  Just want you to know I appreciate all that you do. – Eleanor M.
 
Just a quick note of thanks for helping us plan the DREAMIEST honeymoon trip of all time. It was so magical from start to finish - the hotels were just out of this world. The Dar Ahlam was one of the best I have ever stayed in!! Truly so phenomenal. Trip of an absolute lifetime! – Sarah & Mike S.
 
You are a Superstar as always!!!!!!! – Sandy M.
 
We have to write to you to tell you how much we enjoyed our family trip!! Amazing and well put together to show us a whole lot of different things from the southern tip of Africa to Zip lining over Victoria Falls. Thank you for your efforts in putting together the perfect trip. – Michelle & Greg G.
 
Hotel de L'Europe is a lovely hotel. We were given a great upgrade and credit of 85 Euros. Your magic continues. - All the best, Peter A.
 
Caesar's is super. Our deluxe suite is in Villa California no less and the views are even better than what you see in the pool pic. It appears that Roger has done his magic again:)!! Many thanks. - Stephanie A.
 
A quick thank you for your perfect arrangements for our one week holiday with our daughter to Venice last week. Everything worked out on schedule and faultlessly, we could not be happier with your arrangements. Wishing you the best of health and continued success, we continue to sing your praises to all.  – Stephen & Barbara G.
 
As always - you're the BEST! – Wendy C.
 
"If you are travel savvy and have good insurance, you are only partly prepared for traveling. When something goes really wrong, you need a travel consultant with experience and heart. Roger Kershaw exceeds all expectations.
"My husband and I were touring Eastern Europe this summer [having booked everything ourselves on line] and broke up the 40-day trip with a river cruise where we thought we would be pampered instead of doing things on our own as we had for the rest of the time. Everything went wrong when we were in Sevastopol, Ukraine. Dave was taken by ambulance to a Russian-speaking-only hospital. For a week, I struggled alone to bribe, survive and try to understand what was happening and what was expected of me, and that included providing all food, drugs and bandages, toilet paper and cleaning of the bathroom. Everything required cash. No VISA was taken anywhere, including a travel agency where I tried to book plane tickets to get home.
"Finally, I emailed Rog, with whom I had dealt previously. His very prompt response on email --within minutes-- was 'no problem, m’love, it’s done.' From a week where everything was a problem, everyone was a problem, and figuring out everything written in Cyrillic alphabet was a problem, this was good to hear. And it was no longer my problem alone.
"Roger Kershaw is my hero and my travel consultant from now on. Why would you travel without his incredible knowledge and expertise?"
Joan Foster (full name used with permission)